Jira Service Management

{"xsrfToken":"aed0e472d208a21f8fed6e0b87cd13ba3f16f6b5_lout","branding":{"id":"23","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/23"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/6f26a038-a117-42f6-ae1f-cd1e4a10c250/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MGQ4ZjkwNi1iMTM3LTQ4YjktYmQwMy1lMTk0NmJhZmU3ZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZmMjZhMDM4LWExMTctNDJmNi1hZTFmLWNkMWU0YTEwYzI1MCI6WyJyZWFkIl19LCJleHAiOjE3MDE5NDU2MTksIm5iZiI6MTcwMTk0NTAxOX0.-f50fyUdkWANgalZxJGTQ5kbsDC3fh1M31I_jniRZMg&client=80d8f906-b137-48b9-bd03-e1946bafe7f3&mode=fit","logoId":"6f26a038-a117-42f6-ae1f-cd1e4a10c250","isLogoAvailable":true,"helpCenterTitle":"Welcome to the CAFS Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"For production Issue please go to","userInitialAnnouncementMessageWiki":"<a href=\"https://gbgplc.atlassian.net/servicedesk/customer/portal/23\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://gbgplc.atlassian.net/servicedesk/customer/portal/23</a>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the CAFS Support Center","sharedPortalName":"Support Center","announcementHeader":"For production Issue please go to","announcementMessage":"https://gbgplc.atlassian.net/servicedesk/customer/portal/23","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#271e2c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/07c356ce-9f6d-4954-932c-2d41f6fe1576/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MGQ4ZjkwNi1iMTM3LTQ4YjktYmQwMy1lMTk0NmJhZmU3ZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA3YzM1NmNlLTlmNmQtNDk1NC05MzJjLTJkNDFmNmZlMTU3NiI6WyJyZWFkIl19LCJleHAiOjE3MDE5NDU2MTksIm5iZiI6MTcwMTk0NTAxOX0.C7E8jxWaRfCAkiU7n5t68zEeIQ7oAwcsS_sLl8x3amA&client=80d8f906-b137-48b9-bd03-e1946bafe7f3&height=300&mode=fit","bannerMediaApiFileId":"07c356ce-9f6d-4954-932c-2d41f6fe1576","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"23","key":"cs","projectId":10303,"serviceDeskId":23,"name":"Customer Support","description":"Welcome! You can raise a Customer Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/23","onlyPortal":false,"reqTypes":[{"id":"356","name":"Access: License key / admin panel / HRA account setup","descriptionHtml":"","callToAction":"Access: License key / admin panel / HRA account setup","introHtml":"Request for product license key.","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[38],"key":""},{"id":"178","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"Customisation, extra training, technical consultation, additional configuration, etc","icon":10737,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[38],"key":""},{"id":"192","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"More information required about our products.","icon":10716,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[38],"key":""},{"id":"191","name":"Jira login account","descriptionHtml":"","callToAction":"Jira login account","introHtml":"Request access to JIRA","icon":10733,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[38],"key":""},{"id":"169","name":"Raise Incident","descriptionHtml":"","callToAction":"Raise Incident","introHtml":"Raise Defects, Bugs, etc","icon":10706,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[38],"key":""},{"id":"419","name":"API/Integration Inquiry","descriptionHtml":"","callToAction":"API/Integration Inquiry","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"304","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"Bug","icon":10710,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","groups":[],"key":""},{"id":"307","name":"Business enquiries","descriptionHtml":"","callToAction":"Business enquiries","introHtml":"Rules related inquiry (New/modification of rules)","icon":10740,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"423","name":"Deactivate credential","descriptionHtml":"","callToAction":"Deactivate credential","introHtml":"greenID: deactivate credential due to non-payment","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"380","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"177","name":"Email Request (not to use this)","descriptionHtml":"","callToAction":"Email Request (not to use this)","introHtml":"Receive all emails requests via this type","icon":10532,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"424","name":"HRA fileshare data package","descriptionHtml":"","callToAction":"HRA fileshare data package","introHtml":"HRA file sharing of PAF/data package","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"426","name":"Individuals Compliance query","descriptionHtml":"","callToAction":"Individuals Compliance query","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"415","name":"Online documentation/Handover","descriptionHtml":"","callToAction":"Online documentation/Handover","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"303","name":"Performance","descriptionHtml":"","callToAction":"Performance","introHtml":"Issue that are handle by CS/PS (Time out exception / long processing time / out of memory)","icon":10724,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10724","groups":[],"key":""},{"id":"459","name":"Preventive Maintenance","descriptionHtml":"","callToAction":"Preventive Maintenance","introHtml":"CAFS Preventive Maintenance","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"427","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"309","name":"Product Security","descriptionHtml":"","callToAction":"Product Security","introHtml":"Penetration issue","icon":10709,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10709","groups":[],"key":""},{"id":"425","name":"Reference Data issue","descriptionHtml":"","callToAction":"Reference Data issue","introHtml":"HRA/Loqate: Address not found from reference data","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"357","name":"Sales Inquiry / HRA Billing","descriptionHtml":"","callToAction":"Sales Inquiry / HRA Billing","introHtml":"issue which can escalate to sales/account manager from potential new customer/sales inquiry","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"358","name":"Supplier/System Outage","descriptionHtml":"","callToAction":"Supplier/System Outage","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"308","name":"Technical Assistance","descriptionHtml":"","callToAction":"Technical Assistance","introHtml":"Escalate to Technical Analysis","icon":10711,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[],"key":""},{"id":"453","name":"toPS Maintenance activities","descriptionHtml":"","callToAction":"toPS Maintenance activities","introHtml":"mainly Indo customer standby requests (DR activity, deployment standby etc)","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"451","name":"toPS PM/Activate/NextGen","descriptionHtml":"","callToAction":"toPS PM/Activate/NextGen","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"452","name":"toPS Project related/not yet handover","descriptionHtml":"","callToAction":"toPS Project related/not yet handover","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"456","name":"toPS Technical assistance","descriptionHtml":"","callToAction":"toPS Technical assistance","introHtml":"(mainly triggered from SOT- ticket, not CS-) ticket CS need PS to advice for resolution","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"375","name":"Upgrade / New Setup","descriptionHtml":"","callToAction":"Upgrade / New Setup","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[192,169,356,191,178]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88128b38-723a-3ae0-9636-18601339a114","appLinkName":"System Confluence","appLinkUrl":"https://gbgplc.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Service KB","spaceUrl":"https://gbgplc.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":23,"kbLinkDomainURLs":["https://gbgplc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":23,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"CONTACT US","userLanguageMessageWiki":"Support Hotline Australia : 1800 312 860 China : 400 120 2806 Indonesia : 0018 0301 13728 Malaysia : 1800 803 811 Philippines : 1800 8909 4041 Singapore : 800 120 4893 Thailand : 001800 442 922 New Zealand : 0800 44 9573    UK : 0800 368 8415 US : +1(866) 252 2627\nFor the rest of the world: +61 1800 312 860\nSupport Email Customer.Support@gbgplc.com\nKnowledge Base: <a href=\"https://vixverify.atlassian.net/wiki/spaces/GREEN/overview?mode=global\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base - greenID</a> <a href=\"https://gbgplc.atlassian.net/servicedesk/customer/portal/23/article/475595071\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base – Fraud</a>\nStatus Page <a href=\"https://www.gbgstatus.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Please subscribe to our System Status Page for the latest updates.</a>\nNEW (for our greenID customers) <a href=\"https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2263711745/2023+Notice+of+Certificate+Renewal+for+vixverify.com+hostnames+non+clientcert+hostnames\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">2023 Notice of certificate renewal for clientcert.vixverify.com hostnames</a>","defaultLanguageHeader":"CONTACT US","defaultLanguageMessage":"*Support Hotline*\nAustralia : 1800 312 860\nChina : 400 120 2806\nIndonesia : 0018 0301 13728\nMalaysia : 1800 803 811\nPhilippines : 1800 8909 4041\nSingapore : 800 120 4893\nThailand : 001800 442 922\nNew Zealand : 0800 44 9573 \nUK : 0800 368 8415 \nUS : +1(866) 252 2627\n\nFor the rest of the world: +61 1800 312 860\n\n*Support Email*\nCustomer.Support@gbgplc.com\n\n*Knowledge Base:*\n[Knowledge Base - greenID|https://vixverify.atlassian.net/wiki/spaces/GREEN/overview?mode=global] \n[Knowledge Base – Fraud|https://gbgplc.atlassian.net/servicedesk/customer/portal/23/article/475595071]\n\n*Status Page*\n[Please subscribe to our System Status Page for the latest updates.|https://www.gbgstatus.com/]\n\n*{color:red}NEW (for our greenID customers)\n[2023 Notice of certificate renewal for clientcert.vixverify.com hostnames|https://vixverify.atlassian.net/wiki/spaces/GREEN/pages/2263711745/2023+Notice+of+Certificate+Renewal+for+vixverify.com+hostnames+non+clientcert+hostnames]\n{color}*","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MGQ4ZjkwNi1iMTM3LTQ4YjktYmQwMy1lMTk0NmJhZmU3ZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE5NDYyMTksIm5iZiI6MTcwMTk0NTAxOX0.iZlfM1fCp6r5-7eI-dcKw_h1xshy3xDDmnZiDnO1fk4","targetCollection":"upload-project-10303","endpointUrl":"https://api.media.atlassian.com","clientId":"80d8f906-b137-48b9-bd03-e1946bafe7f3","tokenDurationInMins":20}},"sharedPortal":{"name":"Support Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://gbgplc.atlassian.net/wiki","kbLinkDomainURLs":["https://gbgplc.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}