{"xsrfToken":"b7862c1bd8de4c9822a93febba54809c792ba879_lout","branding":{"id":"23","key":"cs","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/23","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/23/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#4343de","headerLinkHoverBGColor":"#4343de","headerBadgeColor":"#4343de"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/93e36741-7159-4dd3-9ec8-2e4c7bdf1625/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MGQ4ZjkwNi1iMTM3LTQ4YjktYmQwMy1lMTk0NmJhZmU3ZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzZTM2NzQxLTcxNTktNGRkMy05ZWM4LTJlNGM3YmRmMTYyNSI6WyJyZWFkIl19LCJleHAiOjE3NDgxMTMzMTIsIm5iZiI6MTc0ODExMjcxMn0.7tYZHoUnUUthgPkQK4-aBCHdI2oZOTMRWl17ZSdENps&client=80d8f906-b137-48b9-bd03-e1946bafe7f3&mode=fit","logoId":"93e36741-7159-4dd3-9ec8-2e4c7bdf1625","isLogoAvailable":true,"helpCenterTitle":"Welcome to the CAFS Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"For production Issue please go to","userInitialAnnouncementMessageWiki":"<p><a href=\"https://gbgplc.atlassian.net/servicedesk/customer/portal/23\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://gbgplc.atlassian.net/servicedesk/customer/portal/23</a></p>","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the CAFS Support Center","sharedPortalName":"Support Center","announcementHeader":"For production Issue please go to","announcementMessage":"https://gbgplc.atlassian.net/servicedesk/customer/portal/23","localeDisplayName":"English (United States)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#271e2c","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MGQ4ZjkwNi1iMTM3LTQ4YjktYmQwMy1lMTk0NmJhZmU3ZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDgxMTMzMTIsIm5iZiI6MTc0ODExMjcxMn0.PXiDmcNGjSwzGy02e_FCrpFyx78TWtOs8vsVTKXYMdg&client=80d8f906-b137-48b9-bd03-e1946bafe7f3&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"23","key":"cs","projectId":10303,"serviceDeskId":23,"name":"Customer Support","description":"<p>Welcome! You can raise a Customer Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/23","reqTypes":[{"id":"356","name":"Access: License key / admin panel / HRA account setup","descriptionHtml":"","callToAction":"Access: License key / admin panel / HRA account setup","introHtml":"<p>Request for product license key.</p>","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[38],"key":""},{"id":"178","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Customisation, extra training, technical consultation, additional configuration, etc</p>","icon":10737,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[38],"key":""},{"id":"192","name":"General Enquiry","descriptionHtml":"","callToAction":"General Enquiry","introHtml":"<p>More information required about our products.</p>","icon":10716,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10716","groups":[38],"key":""},{"id":"191","name":"Jira login","descriptionHtml":"","callToAction":"Jira login","introHtml":"<p>Request access to JIRA</p>","icon":10733,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[38],"key":""},{"id":"169","name":"Raise Incident","descriptionHtml":"","callToAction":"Raise Incident","introHtml":"<p>Raise Defects, Bugs, etc</p>","icon":10706,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[38],"key":""},{"id":"488","name":"Account Termination","descriptionHtml":"","callToAction":"Account Termination","introHtml":"","icon":10745,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[],"key":""},{"id":"465","name":"Admin Panel Assistance","descriptionHtml":"","callToAction":"Admin Panel Assistance","introHtml":"","icon":10956,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10956","groups":[],"key":""},{"id":"419","name":"API/Integration Inquiry","descriptionHtml":"","callToAction":"API/Integration Inquiry","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"466","name":"Billing / usage enquiries","descriptionHtml":"","callToAction":"Billing / usage enquiries","introHtml":"<p>Questions regarding billing for some of our products</p>","icon":10934,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10934","groups":[],"key":""},{"id":"304","name":"Bug","descriptionHtml":"","callToAction":"Bug","introHtml":"<p>Bug</p>","icon":10710,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10710","groups":[],"key":""},{"id":"307","name":"Business Assistance","descriptionHtml":"","callToAction":"Business Assistance","introHtml":"<p>Rules related inquiry (New/modification of rules)</p>","icon":10740,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"423","name":"Deactivate credential","descriptionHtml":"","callToAction":"Deactivate credential","introHtml":"<p>greenID: deactivate credential due to non-payment</p>","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"460","name":"DVS outage","descriptionHtml":"","callToAction":"DVS outage","introHtml":"","icon":10956,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10956","groups":[],"key":""},{"id":"380","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"177","name":"Email Request (not to use this)","descriptionHtml":"","callToAction":"Email Request (not to use this)","introHtml":"<p>Receive all emails requests via this type</p>","icon":10532,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"424","name":"HRA fileshare data package","descriptionHtml":"","callToAction":"HRA fileshare data package","introHtml":"<p>HRA file sharing of PAF/data package</p>","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"461","name":"IDV supplier (non-DVS) outage","descriptionHtml":"","callToAction":"IDV supplier (non-DVS) outage","introHtml":"","icon":10956,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10956","groups":[],"key":""},{"id":"462","name":"illion outage","descriptionHtml":"","callToAction":"illion outage","introHtml":"","icon":10956,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10956","groups":[],"key":""},{"id":"426","name":"Individuals Compliance query","descriptionHtml":"","callToAction":"Individuals Compliance query","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"471","name":"Notification","descriptionHtml":"","callToAction":"Notification","introHtml":"<p>Notification (especially for greenID supplier notification which requires status page update)</p>","icon":10956,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10956","groups":[],"key":""},{"id":"415","name":"Online documentation/Handover","descriptionHtml":"","callToAction":"Online documentation/Handover","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"470","name":"Password Reset","descriptionHtml":"","callToAction":"Password Reset","introHtml":"","icon":10934,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10934","groups":[],"key":""},{"id":"303","name":"Performance","descriptionHtml":"","callToAction":"Performance","introHtml":"<p>Issue that are handle by CS/PS (Time out exception / long processing time / out of memory)</p>","icon":10724,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10724","groups":[],"key":""},{"id":"463","name":"Platform outage","descriptionHtml":"","callToAction":"Platform outage","introHtml":"","icon":10956,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10956","groups":[],"key":""},{"id":"459","name":"Preventive Maintenance","descriptionHtml":"","callToAction":"Preventive Maintenance","introHtml":"<p>CAFS Preventive Maintenance</p>","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"427","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"309","name":"Product Security","descriptionHtml":"","callToAction":"Product Security","introHtml":"<p>Penetration issue</p>","icon":10709,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10709","groups":[],"key":""},{"id":"467","name":"Public users","descriptionHtml":"","callToAction":"Public users","introHtml":"<p>issue which can escalate to sales/account manager from potential new customer/sales inquiry</p>","icon":10934,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10934","groups":[],"key":""},{"id":"357","name":"Sales enquiries","descriptionHtml":"","callToAction":"Sales enquiries","introHtml":"<p>issue which can escalate to sales/account manager from potential new customer/sales inquiry</p>","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"358","name":"Supplier/System Outage (not to use this)","descriptionHtml":"","callToAction":"Supplier/System Outage (not to use this)","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"308","name":"Technical Assistance","descriptionHtml":"","callToAction":"Technical Assistance","introHtml":"<p>Escalate to Technical Analysis</p>","icon":10711,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[],"key":""},{"id":"453","name":"toPS Maintenance activities","descriptionHtml":"","callToAction":"toPS Maintenance activities","introHtml":"<p>mainly Indo customer standby requests (DR activity, deployment standby etc)</p>","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"451","name":"toPS PM/Activate/NextGen","descriptionHtml":"","callToAction":"toPS PM/Activate/NextGen","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"452","name":"toPS Project related/not yet handover","descriptionHtml":"","callToAction":"toPS Project related/not yet handover","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"456","name":"toPS Technical assistance","descriptionHtml":"","callToAction":"toPS Technical assistance","introHtml":"<p>(mainly triggered from SOT- ticket, not CS-) ticket CS need PS to advice for resolution</p>","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"375","name":"Upgrade / New Setup","descriptionHtml":"","callToAction":"Upgrade / New Setup","introHtml":"","icon":10941,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10941","groups":[],"key":""},{"id":"468","name":"User Creation","descriptionHtml":"","callToAction":"User Creation","introHtml":"","icon":10934,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10934","groups":[],"key":""},{"id":"469","name":"User Deletion / De-activation","descriptionHtml":"","callToAction":"User Deletion / De-activation","introHtml":"","icon":10934,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10934","groups":[],"key":""},{"id":"464","name":"Verification Assitance","descriptionHtml":"","callToAction":"Verification Assitance","introHtml":"","icon":10956,"iconUrl":"https://gbgplc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10956","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[192,169,356,191,178]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"88128b38-723a-3ae0-9636-18601339a114","appLinkName":"System Confluence","appLinkUrl":"https://gbgplc.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Service KB","spaceUrl":"https://gbgplc.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":23,"kbLinkDomainURLs":["https://gbgplc.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":23,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI4MGQ4ZjkwNi1iMTM3LTQ4YjktYmQwMy1lMTk0NmJhZmU3ZjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDgxMTM5MTIsIm5iZiI6MTc0ODExMjcxMn0.RRQsK6NbjdQGXPJKHOHiDYVPSnTbgmogjUVfk0BN0BE","targetCollection":"upload-project-10303","endpointUrl":"https://api.media.atlassian.com","clientId":"80d8f906-b137-48b9-bd03-e1946bafe7f3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://gbgplc.atlassian.net/wiki","kbLinkDomainURLs":["https://gbgplc.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}